Corrupt Files Messages:
After downloading a file and it doesn't install or run correctly or you get a corrupt file or size mismatch error message.

NOTE: corrupt file error messages does not mean there is something wrong with the program or files that you are trying to download from our server. All original file versions on our servers have been tested and verified not to be corrupt. Files are usually always corrupted or damaged during or after the download process which can be caused by a number of things, most common is line interferences or your Internet provider's server is overloaded. Other common causes can be from software conflicts or browser issues, refer to the list of common causes provided below. Also read the "Setup Initialization Errors" section following the list of common issues.

1. Internet Service Provider Problems - Most of our downloads using an ordinary dial-up modem will take from 10 to 30 minutes depending on the size of the download and the quality of your ISP connection. If your download has taken a VERY LONG TIME, there is a good possibility that your ISP is modem sharing due to overcapacity. This has the potential of corrupting the download because it is being broken up into parts rather than streaming the file to you in one continuous session. Also keep in mind that the connection between your computer and our server is not simply handled by your DSL, cable, or dial-up service - that's only one link in a very long chain. The cure for this is to try downloading when your ISP is less busy.

2. Internet Congestion - This is the same problem as above expect that it is not your ISP's fault. It is simply that the main "pipes" passing Internet traffic into your town are full. Again, try downloading when the Internet is not so busy. Off-peak hours include early in the morning or after midnight.

3. Be sure that your browser is not set to automatically disconnect after a certain number of minutes of inactivity .... open your Internet Explorer browser and under "Tools" at the top select "Internet Options" then click the "Connections" tab then click on "Settings", be sure that "Disconnect if idle for __ minutes" is unchecked.

4. Also consider disabling your screensaver to ensure that it does not interfere with the download.

5. Another common issue with not being able to complete downloads is spyware or a Trojan or Worm getting into your system which is attempting to hi-jack your browser which can often make it very difficult to complete larger downloads and can even corrupt system files and it's highly recommended that you scan your system with a good ant-virus software scanner.

6. Browser Cached Files - Too many cached web pages sitting in your Temporary Internet Folder can also bog down browsers. Another problem is that most web browsers cache recent downloads as well, which means they keep copies to make subsequent downloads faster. But, if your download was corrupt, your cached copy will be corrupt as well. This means that you'll have to clear your browser cache before attempting to download again.

   To clean out the cache files from the Temporary Internet Folder:

   For Microsoft Internet Explorer 5.0 and higher follow these instructions:

   • Go into the Tools menu and select Internet Options.
   • In the Temporary Internet Files area, select Delete Files
   • Don't click the Delete all offline content box. Click OK.

   If you are using Netscape Communicator follow these instructions:

   • Go into the Edit menu and select Preferences.
   • Click the little plus sign next to ADVANCED.
   • Select the Cache option.
   • Click "Clear Memory Cache" and "Clear Disk Cache," then click OK.

7. ISP Cached Files - Many large and well known ISPs also cache files and store local copies of a file when it is first downloaded by one of their subscribers. This saves them bandwidth and generally makes good sense. However if the first person's connection closed prematurely, an incomplete version of the file remains in the ISP's cache and everyone else gets the broken version rather than a fresh copy from our servers until the cached version expires at the ISP. Unfortunately the only solution is to wait a while before trying again, ISP cache expirations can vary from provider to provider, taking anywhere from several hours to 24 hours.

8. Anti-Virus Software - Another cause of download corruption is improperly-configured anti-virus software. Some virus protection software products have been known to corrupt an EXE file during downloading or may warn you of the dangers of downloading EXE files. Try disabling your virus protection software for the download. Then, if you are leary of our intentions, perform a virus check on the download file AFTER it is complete.

9. Do not try to use so-called download speed enhancers. They try to compress files. Our EXE and ZIP files are already compressed. Any additional compression is likely to corrupt the file.

Try Another Web Browser:

Another option is to install Mozilla's Firefox. Firefox is a free, open-source and cross-platform web browser for Windows, Linux, MacOS X and other operating systems. It is small, fast and easy to use, and offers many advantages over other web browsers with an excellent download manager and built in pop-up killer. We all here use Mozilla as an alternative browser especially for heavier and more demanding surfing and downloading, we have tested most major browsers and have yet to find one with better download tasking. It's always highly recommended to install an alternative browser as a backup rather than strictly relying on your default browser, especially if you use MSN or AOL browsers which are extremely slow and overloaded with restrictions.

IMPORTANT NOTE: We are not affiliated with Mozilla or FireFox in anyway, or are we making any money for advertising this product. We have no hidden agenda, we simply believe in this product and are recommending to you strictly as a service.