CyberBuddy Setup Install Problems

If the Setup program fails to run:
CyberBuddy uses a standard program to perform installations that is popular among many software developers. "InstallShield" performs very reliably most of the time, but on occasion it can become confused and fail to work properly. Often times, this occurs when one installation fails to "clean up" after itself, and collides with a different install later on. Because of InstallShield's popularity, this can happen fairly easily.

To correct this, all that is usually required is to clean your system's temp directory of InstallShield's files. Fortunately, users can quickly locate their temp directory and safely remove any files there.

1. Close any open applications:
   If you have any other applications or windows open, close them. InstallShield may not function properly if it does not have complete control of your computer. Be sure to close any extra background tasks too.

2. Locate Your Temp Directory:
   Double Click the "My Computer" Icon on the Windows Desktop. Open your "C" drive. Open the folder labeled "Windows", and then open the folder labeled "Temp".

3. Clean Your Temp Directory:
   Don't delete the folder, just all the files in that folder. Hold down the "CTRL" key and press "A". This will select all of the items in your WINDOWS\TEMP directory. Press Delete and remove all of the files there. Since this directory is only used by files that are open by running applications, you may safely remove anything here (unless it is in use by a running application - at which point you will be notified that the file cannot be removed.)

4. Restart Your Computer:
   Once you have removed old InstallShield files from your Temp directory, restart your computer (via your Windows Start button). Step 5 Retry the Setup Program, it should now install properly.